Refund policy

RETURNS 

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Our policy lasts 30 days. If 30 days have passed since your purchase was received, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. We also do not accept intimate or sanitary products. 

To complete your return, we require a receipt or proof of purchase.   

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable) 

 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

* Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will e-mail you to confirm receipt. We will also notify you of the approval or rejection of your refund. 

If you use the automatic return feature, your refund will be issued as store credit. If you require a refund to your credit card, please get in touch with customer support directly at sales@get-zipped.com. Please include your name and order number in the e-mail.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company; it may take some time (approximately 7 to 10 business days)  before your refund is officially posted. 

Next contact your bank. There is often some processing time (approximately 7 to 10 business days) before a refund is posted. 

If you’ve done all of this and still haven’t received your refund, please get in touch with us at sales@get-zipped.com. 

  

Sale items  

Unless Items are marked “As Is,” Sales Items will be refunded only for the sales price. As-is items will not be valid for a refund. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, e-mail us at sales@get-zipped.com and return your item to Get Zipped LLC, 11621 High Timber Drive, Indianapolis, IN 46235, United States. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. 

Shipping 

To return your product, you should mail it to: Get Zipped LLC – Returns, 11621 High Timber Drive, Indianapolis, IN 46235, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.