RETURNS
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If you are dissatisfied with your purchase for any reason, please let us know by either using the chat feature on our website or e-mailing us at info@get-zipped.com. We will refund or exchange purchases 30 days from the time of delivery. After 30 days refunds may be limited to store credit or refused at our discretion.
Unless stipulated otherwise, the buyer is responsible for return shipping costs.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time (approximately 7 to 10 business days) before your refund is officially posted.
Next contact your bank. There is often some processing time (approximately 7 to 10 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@get-zipped.com.
Sale items
Unless Items are Marked "As Is", Sales Items will be refunded for sales price only. As Is items will not be valid for a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@get-zipped.com and send your item to Get Zipped LLC,11621 High Timber Drive, Indianapolis, IN, 46235, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: Get Zipped LLC – Returns, 11621 High Timber Drive, Indianapolis, IN, 46235, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
